The company is present in Portugal and Spain, with more than 200 physical stores and an online platform generating over €1.3 billion in annual sales (2023).
Key Features and Services
Worten offers more than 20 million products across 30+ categories. Recognised as a “Trusted Brand” in Portugal for the twelfth consecutive year, the platform allows potential sellers to register through the Vender no Marketplace section, offering a free subscription during the first year.
Revenue
In 2023, Worten reported sales of approximately €1.3 billion, showing growth compared with 2022.
Products Allowed
Accepted categories include:
- Electronics
- Home appliances
- Toys
- Home & living
- Sports
- Beauty
- Garden
- Fashion
- Automotive
Refurbished products are also permitted, provided they are clearly labelled (re-boxed with original accessories, previously used but sold with full functional warranty).
Opportunities for Italian Businesses
Italian companies can apply by filling in the online form with all required information for Worten’s evaluation team.
A valid EU VAT number and company documentation are required.
Upon approval, sellers gain access to the dashboard and support services such as transport and fulfilment options, advertising tools, and centralised returns management.
Products sold by third-party sellers are marked as “vendido por” within search results, product pages, and at checkout.
Markets
Worten Marketplace is active in Portugal and Spain.
Commissions
- Monthly subscription fee: €29.99 (first year free)
- Sales commission: 7% to 15%, depending on the category
Payment Systems
Worten transfers payment to the seller (net of the monthly subscription and commission) once the customer confirms receipt and satisfaction.
Customers may pay with Visa, Mastercard, instalments, bank transfer, and coupons.
Advertising and Visibility
No self-service promotional tool is available. Seller visibility is ensured through search ranking and internal promotional actions.
Sellers who achieve premium status (average rating above four stars, shorter shipping times, efficient order confirmation, etc.) receive greater visibility and enhanced promotional opportunities.
Logistics Services
Logistics are the seller’s responsibility, including packaging, tracking, and returns.
However, sellers can benefit from additional services offered by Worten, such as:
- Last-mile transport: pick-up from the seller’s warehouse.
- End-to-end service: storage, preparation, packaging, and shipping from Worten warehouses.
- Returns service: customers can return items at a Worten pick-up point.
Customer and Seller Support
Customer support is provided by Worten.
Sellers manage assistance through the Seller Center, with KPIs related to response times, returns, and feedback.
Through the order page, customers can contact the seller directly, confirm delivery, and access all required documents and receipts.
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