It represents a strategic opportunity for Italian and international brands in the furniture and design sector wishing to access European and international markets without setting up their own distribution infrastructure.
Key Features and Services
- Over 34,000 products from internationally selected brands, vetted for quality and design
- Multilingual platform with support for multiple European languages
- Dashboard for managing catalogue, orders and logistics
- Analytics and reporting tools to monitor sales, trends and customer feedback
- Integration with multiple international payment systems
- Logistics tracking and insured shipping
- Brand Boutique for customised brand presentation
Turnover
Connox is an established player in the European online furniture and design market, with significant presence in the main Western European markets and an established customer base. The platform handles millions of euros in annual transactions in the premium furniture sector.
Permitted Products
Allowed: furniture, interior design, lighting, home accessories, decoration, outdoor and garden items, articles from internationally recognised brands with certified quality standards.
Not allowed: products not selected according to Connox's quality and design criteria, items that do not meet platform standards, counterfeit products or those without quality certifications, categories prohibited under EU regulations.
Accessibility for Italian Businesses
Italian companies and international brands can sell on Connox following a selection process based on product quality and design. A valid VAT number, product quality certifications and compliance with European regulations on safety, labelling and traceability are required. The selection process is carried out by Connox's buying team, which assesses commercial potential and alignment with platform values (design, quality, sustainability). Brands must demonstrate a strong industry reputation and the ability to provide high-quality services.
Countries and Markets
Connox operates mainly in Germany, Austria, Switzerland, Italy, France, Netherlands, Belgium, United Kingdom and the United States. The platform holds a leadership position in the premium e-commerce segment for furniture and design in German-speaking countries, with growing expansion in Western European and North American markets.
Fees and Commissions
Registration on Connox offers two account models:
Standard Account: free access to the platform with commissions applied on completed sales. Commissions are variable depending on product category and sales volume, typically ranging from 10% to 25% of the sale price.
Premium Account: offers increased visibility, dedicated support and enhanced marketing services. Commissions may be reduced compared to the standard account based on sales volume and commercial performance.
Trade Programme: dedicated to professionals and B2B buyers, featuring special pricing, competitive commercial terms and dedicated assistance.
Additional costs apply for optional services:
- Special and personalised packaging
- Accelerated or express shipping
- Brand Boutique and brand page customisation
- Marketing campaigns and advertising
Payment Systems
Customers can pay via credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay and Google Pay. The platform supports transactions in multiple currencies (EUR, GBP, USD, CHF, etc.) to facilitate international purchases.
Sellers receive payments from Connox periodically, net of commissions and applicable fees. The standard payment schedule is monthly for new partners, with the possibility of adjustments based on commercial performance and reliability track record.
Advertising
Brand Boutique service with personalised dedicated brand pages.
Targeted online campaigns by category, keyword and purchasing behaviour.
Participation in events and commercial initiatives organised by Connox.
Privileged placement in search and product categories.
Detailed reporting on campaign performance, conversions and advertising ROI.
Logistics Services
Connox offers integrated logistics services to ensure reliable and timely shipping:
International Shipping: the platform manages shipments to all covered countries (Germany, Austria, Switzerland, Italy, France, Netherlands, Belgium, United Kingdom, United States) with certified logistics partners.
Full Tracking: each order includes real-time tracking, allowing customers to monitor the delivery route.
Insured Shipping: all orders include insurance coverage against loss or damage during transport.
Shipping Options: various shipping methods are available, including standard, accelerated and express shipping, with costs varying according to destination country and parcel weight.
Returns Management: connox provides support for managing returns and refunds, with standardised procedures to ensure a positive customer experience.
The seller remains responsible for product quality and the accuracy of catalogue information, while Connox manages logistics and customer experience related to shipping and returns.
Customer and Seller Support
Connox requires high standards of customer service and professionalism. Sellers must respond to customer enquiries within 48 hours and provide simple and transparent return policies, generally within 14–30 days depending on the product category.
The platform offers multilingual support, including Italian, German and English, to facilitate communication between international buyers and sellers.
Sellers have access to:
- Dashboard for managing catalogue, orders and logistics
- Analytics tools to monitor performance and trends
- Technical and commercial support via email and phone (+49 511 93688 037)
- Practical guides, training materials and best practices
- Personalised assistance for premium accounts and Trade programme
Onboarding takes place through direct contact with Connox's buying team (buying@connox.com). During the selection process, product quality, design, brand reputation and the ability to provide high-quality services are evaluated. Once accepted, sellers access the platform and can begin managing their catalogue and sales
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